Claims Management Strategies for Captive Insurance Programs

Effective claims management is a core requirement for captive insurance companies, and regulatory expectations make disciplined processes essential. In our latest video, Courtney Boles of Management Services International discusses why captives must maintain documented claims procedures and follow them consistently, emphasizing the regulatory oversight that governs captive operations. 

The video explains how captive managers and third-party administrators support claims evaluation, timely adjudication, and alignment with policy terms. It also addresses key responsibilities for captive owners, including monitoring solvency, reviewing loss trends, and making policy adjustments when certain risks are not being captured as intended. Operational efficiency is another focus, as organizations consider internal resource requirements, broker involvement, and tools such as parametric triggers to streamline payouts and strengthen claims responsiveness. 

📺 Watch the full video on Captive.com for practical insight into captive claims management and the operational practices that support regulatory compliance, financial stability, and effective loss control.