In this video, Courtney Boles of Management Services International explains the key considerations for managing claims within a captive insurance company and why disciplined processes are essential. The discussion begins with regulatory oversight and the importance of documented, consistently followed claims practices to comply with state insurance requirements. The video highlights the role of captive managers and third-party administrators in evaluating claims, ensuring timely handling and payout, and maintaining operational consistency. It also emphasizes monitoring solvency, reviewing loss trends, and assessing policy language to ensure the captive continues to cover intended risks and support the business's risk financing goals. Additional considerations include evaluating internal resource needs, engaging brokers where commercial policies interact with captive coverage, and exploring options such as parametric triggers to enhance efficiency and streamline claims payment processes.