Artificial Intelligence and Risk Retention Groups: Practical Lessons for Captive Insurance

Artificial intelligence (AI) is becoming an increasingly valuable tool for captive insurance companies, but successful implementation requires more than adopting new technology.

In this episode of The Edge of Risk Podcast by IRMI, Joel Appelbaum speaks with Julie Bordo, president and CEO of PCH Mutual Insurance Company, about how her healthcare risk retention group is integrating AI into claims management, underwriting, legal operations, and member services. Ms. Bordo explains how automation is reducing administrative work, improving operational efficiency, and allowing staff to spend more time on strategic risk management. She also discusses AI governance, cyber-security considerations, and why organizations should view AI as a collaborative assistant that enhances—rather than replaces—human expertise.

Hear the full conversation on Captive.com to learn how artificial intelligence is being applied within captive insurance and risk retention groups, including claims management, underwriting, governance, cyber security, and operational efficiency.