Operations and Management

  Leadership Key-SF

The Emotional Intelligence Competencies of an Effective Leader

Understanding the difference between leading and managing is understanding the difference between winning and losing in cutthroat markets. Pure managers make the system work, but leaders make things happen. They make the people around them better. Effective leaders should pay attention to and work to master key emotional intelligence competencies.
August 16, 2017 Read More
  Global Technology-2-SF

Is Your Predictive Analytical Modeling Wrong?

"All models are wrong; some models are useful." Given how pervasive predictive analytical modeling has become in all corners of insurance, this quote serves as an important reminder that models are mere approximations of the real world. While beneficial, models should not be used as a substitute for critical thinking.
July 24, 2017 Read More
  I Love My Job-SF

7 Steps To Increase Employee Retention

Employee turnover is costly. In terms of annual salary, cost estimates for losing a position to turnover range from 30–150 percent (hourly employees) up to 250 percent (sales/senior leadership). Developing a strategy that follows seven key steps is critical to the long-term success of an overall employee retention plan.
July 19, 2017 Read More
  Benchmark-SF

Benchmarking Is the Process of Improving Performance

Companies around the world use benchmarking to catapult their organizations to the top in their industry. Benchmarking is the process of improving performance by continuously identifying, understanding, and adapting outstanding practices and processes found inside and outside the organization. Almost any activity that can be measured can be benchmarked.
June 21, 2017 Read More
  Crystal Ball Businessman-SF

What Is the Future of Individual Claims Reserving?

With the increased need for more accurate reserving models, taking advantage of the information embedded in individual claims data with appropriate claims development models is a promising alternative compared with traditional aggregate triangles. The future of individual claims reserving is enlarged by the innovative opportunities offered by these alternative models.
June 14, 2017 Read More
  Successful Delegating-SF

Best Practices for Delegating Successfully

Managers who delegate effectively contribute in three important ways: (1) they assure employees that they are valued and trusted; (2) they free up their own time to do other things; and (3) they prepare future leaders for the organization. This article outlines some best practices to assure your effectiveness as a delegator.
June 07, 2017 Read More
  Plot a Course-SF

Insurance in 2030: Use Scenario Planning To Plot a Course

What does insurance look like in 2030, and what should captives be concerned with? In this guide, you'll learn how to begin to answer this question through scenario planning and some of the longer-term trends that should be considered.
May 24, 2017 Read More
  Board Member Learning-SF

7-Step Priority Management

Accomplishing desired business outcomes, feeling like you've maximized your workday, and creating work/life balance have little to do with "time" management and more to do with "priority" management. This article outlines seven steps to start building a priority management plan to help make you more successful in achieving desired outcomes.
May 17, 2017 Read More
  Futurist Thinking-Featured News-SF

Insurance in 2030: Questions for Captives To Ponder

Technology and changing demographics will instigate profound changes on risk and insurance in the future. What will insurance look like in 2030, and where do captives fit in? In this guide, you'll learn how to begin to answer this question and what are some of the trends you should consider.
May 15, 2017 Read More
  Preemployment Testing-SF

Myths of Preemployment Testing

The most common objections to using preemployment tests in the hiring process are based on myth instead of reality. This article sheds some realistic light on these myths to illuminate how integrating preemployment testing into your hiring process can increase retention and productivity, as well as decrease the likelihood of employment practices lawsuits.
May 10, 2017 Read More
  Job Interview 600x300

Interview for Success, and Avoid the Legal Pitfalls

Anyone involved in the hiring process must understand that asking the wrong questions or making improper inquiries can lead to discrimination or wrongful discharge lawsuits, and these suits can be won or lost based on statements made during the interview process. Thus, it is important to incorporate risk management into your interviewing process to help minimize your firm's exposure to employment practices liability. This article provides practical recommendations for effective and legal interviewing.
April 19, 2017 Read More
  Sharing Economy-SF

The Sharing Economy and the Role for Captive Insurance

The sharing economy introduces new business models and risk attributes that create unique issues for traditional property-casualty insurers. Sharing economy businesses are turning to captive insurers to fill these needs. Learn what the sharing economy is and how captives are being employed to manage the risks.
April 17, 2017 Read More
  Global Technology-2-SF

Big Data—What Captives Need To Understand

With the advent of the Internet, the ability to collect vast quantities of information on people and things began. The rapid expansion of low-cost storage allowed all of this data to be harvested and analyzed for new insights into risk. This article explores what big data is and what captives need to understand.
April 10, 2017 Read More
  Performance Review-SF

Formal Performance Review Best Practices

Managers who are effective at reviewing others' performance understand how essential the formal performance review process is, prepare carefully, and do a thorough job. Managers who are not particularly effective avoid this part of their role, push it off onto others, or do a poor job.
April 04, 2017 Read More
  Job Interview 600x300

Best Practices in Hiring

If a job candidate looks good on paper and performs well in the interview, one would naturally assume the candidate would be a good fit for the job. While it sounds logical, it doesn't always work out that way, and good managers will take their hiring processes to a higher level.
March 31, 2017 Read More
  Businessman New Technology-SF

Top Trends in Insurance Industry Disruption

Captive owners should seek to understand how technology changes are reshaping the insurance industry and contemplate the implications for their captives. This article touches on the fundamental changes that insurtech may bring to the insurance industry and what the future may hold for captives.
March 29, 2017 Read More
  Teacher and Students 600x300

Educators Play a Role Attracting Young People to Captive Industry

With no direct feeder system, educators play a key role in top talent finding its way into the captive insurance industry. This article offers the perspective of educators who include captive insurance in their curriculums.
February 03, 2017 Read More
  Job Interview 600x300

Solving the Candidate Interview Puzzle

The typical interview increases the likelihood of choosing the best candidate by less than 2 percent versus no interview. This article will increase your knowledge of the best practices necessary to successfully navigate the candidate interview process.
January 20, 2017 Read More
  Strategic Planning-SF

A Guide to Strategic Planning Environmental Analysis

One of the fundamental building blocks of strategic planning, or for that matter an annual tactical plan, is a complete environmental analysis.
January 09, 2017 Read More
  Conference 600x300

Guide to Captive Insurance Conferences

As we kick off a new year, those who own, manage, or otherwise work with captives are deciding which of the many alternative captive insurance events they will attend. This article discusses the alternatives in general and offers some insights on how to decide which conference(s) to attend.
January 06, 2017 Read More