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Jennifer Rigby Appointed Chief Operations Officer at Lloyd's

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July 09, 2019

Jennifer Rigby has been appointed as Lloyd's chief operating officer, a role that she has been performing on an interim basis since March, following the departure of Shirine Khoury-Haq. The role includes oversight of business transformation, global operations, data, information technology (IT), innovation, and corporate real estate.

jennifer rigby headhsotMs. Rigby joined Lloyd's in May 2017 as chief information officer (CIO) with responsibilities that included technology transformation, cyber security, and innovation as part of Lloyd's overall strategy. Under her leadership, IT costs were significantly reduced. She also delivered a number of key technology changes including the platform that underpins Lloyd's Brussels, the organization's recently launched European subsidiary.

"It's been a fantastic journey so far leading Lloyd's technology transformation as CIO. I'm delighted to become Lloyd's chief operations officer and to continue the work to build our foundations as we move into the future. The operations function is vital to delivering for Lloyd's today and in shaping and executing the strategy for tomorrow. It's my privilege to take this role at such an exciting time in Lloyd's evolution," said Ms. Rigby.

Jennifer began her career at the BBC and held several senior roles in the public sector, including the National Archives, Home Office, and Department of Energy and Climate Change, before moving to Telefónica UK (O2) in 2014.

John Neal, CEO of Lloyd's, said, "I am delighted to confirm the appointment of Jennifer as Lloyd's chief operations officer. It has been a pleasure to work closely with her since I joined Lloyd's, and I know that her leadership, experience, and energy will be pivotal to our success as we look to set ourselves up for the future at Lloyd's."

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