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Capstone Hires AIG Executive Jeff Carlson To Head Its Operations

January 31, 2018

Capstone Associated Services, Ltd., has appointed Jeff Carlson as its head of operations, based out of the company's Houston headquarters. Mr. Carlson is set to replace Charles Earls, Capstone's founding president, who steps down in 2018 after 20 years.

Mr. Carlson brings over 25 years of insurance management experience, focused on property-casualty, life, and health insurance operations. Additionally, he holds both the Certified Management Accountant and Certified Public Accountant designations.

"We welcomed Jeff Carlson to the Capstone team last month, with his contributions already evident," said Stewart A. Feldman, CEO and general counsel. "Jeff's decades-long, broad-based experience in insurance operations, process improvement, and IT systems strengthens Capstone's nationally recognized standing in alternative risk planning. Jeff's work on the operations side of our business will ensure that clients are fully supported in their captive planning initiatives, including insurance, underwriting, claims administration, tax, and domicile compliance, especially given the many levels of captives' regulatory oversight."

Prior to his arrival at Capstone late in 2017, Mr. Carlson served for 20 years at American International Group, Inc. (AIG), and its American General subsidiary, where he led operations and information technology (IT) teams in the improvement of business processes and IT platforms. As head of AIG life and accident and health operations, Mr. Carlson managed large, cross-functional business operations teams in multiple locations throughout the United States, the Philippines, and India. His programs were consistently recognized by industry leader MarketTools with the Achievement in Customer Excellence Award.

Mr. Carlson said, "Instead of providing a solely administrative or clerical function commonly seen throughout the captive insurance industry, Capstone provides a true turnkey captive solution which has withstood more than 55 federal tax examinations, in collaboration with the Feldman Law Firm LLP. From the initial captive feasibility study to the ongoing management of the captive, Capstone works to ensure that regulatory and tax requirements are met. I'm honored to build on Chuck Earls's leadership over these last 20 years."

Mr. Feldman commented, "With the addition of Jeff Carlson, Capstone will continue its focus on supporting closely held, midmarket clients throughout the United States from our five offices. Jeff's expertise enables Capstone to improve its day-to-day operations with an eye towards accelerating growth, while delivering an ever-improving alternative risk management program. Chuck Earls's efforts built Capstone to its present high level of success, with Jeff being a fitting successor to continue Team Capstone along the upward trajectory set by Chuck."

(Photo of Jeff Carlson above courtesy of Capstone Associated Services, Ltd.)

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